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      Chatbots

      Video Description

      The chatbot is a chat widget on your website or HubSpot landing pages where a visitor can start a conversation. The chatbot can help qualify leads, book meetings, or create support tickets by sending a series of questions and automated responses. 

      Are you interested in creating a chatbot for lead capturing, customer support, or anything else? Chatbots are easier to create than you think - especially with HubSpot! Watch this video to learn how to customize your chatbot and how to get the most out of its capabilities as possible. 
       
       
       

      Where can you launch chatbots?

      • HubSpot landing pages - any page built and hosted within your HubSpot portal
      • Website pages - any page on your website that has the HubSpot tracking pixel.
      • Facebook Messenger - your chatbot shows up on your Facebook Messenger, and you can respond directly through HubSpot. 

      HubSpot offers a selection of templates including:

       

      concierge bot icon qualifying leads bot icon meetings bot icon
      Concierge bot Qualify leads bot Meetings bot
      tickets bot icon knowledge base bot icon offline bot
      Tickets bot Knowledge base bot Offline bot

       

      Learn more about HubSpot chatbot templates here.

      How can I customize my chatbot's targeting and triggers?

      You can target your chatbot so that it appears on all of your website pages, or specific pages only. You can also customize your chatbot to appear based on user information (what is listed in their HubSpot for that specific contact) or action. An example of triggering your chatbot based on user action would be if a user is about to exit one of your website pages, and you trigger the chatbot to appear based on exit intent. This way, they may be reengaged before leaving the site.

       

         

        Here are a few helpful articles to help you get started on chatbots!


         
         


        Meet your HubSpot Expert


        Ellie Headshot-pngEllie O'Hara

        Marketing Technologist 

        A few of Ellie's passions include marketing, working alongside others, and spending all of her free time outdoors. She works on both the client and content creation sides of the Webstacks Onboarding team.